Seller Policy
The core standards every Dralys seller should follow to keep the marketplace safe, fair, transparent, and customer-focused.
1
Accurate Business Information
Sellers must provide truthful and current account information.
- ✓Verify your identity and business details. Keep company name, contact information, payout details, and tax information accurate.
- ✓Use one legitimate seller identity. Do not create misleading accounts or impersonate another person or business.
- ✓Keep account access secure. Protect passwords and notify support if you suspect unauthorized access.
2
Honest Selling Practices
Everything shown to a buyer should match what the buyer receives.
- ✓Describe products accurately. Titles, photos, variants, materials, sizes, conditions, and included items should be clear.
- ✓Use honest prices. Avoid deceptive discounts, fake comparison prices, or hidden charges.
- ✓Communicate professionally. Be respectful, helpful, and clear with customers.
Important
Misleading listings, counterfeit goods, fraudulent behavior, or attempts to manipulate orders may result in listing removal, payout review, account restrictions, or suspension.
3
Ethical Conduct & Fair Trade
Dralys expects sellers to compete fairly and act professionally.
- ✓Do not manipulate ratings, reviews, search placement, or transactions.
- ✓Do not pressure buyers to move payments or communication outside Dralys.
- ✓Respect intellectual property, trademarks, copyrights, and applicable laws.
4
Customer-First Standards
Reliable service is part of every sale.
- ✓Respond to customer questions within a reasonable time.
- ✓Ship orders on time and provide valid tracking when applicable.
- ✓Handle complaints, returns, refunds, and order problems in good faith.
Good practice
Strong seller performance comes from accurate listings, dependable fulfillment, fast communication, and fair problem resolution.
Need help with this policy?
Contact Dralys support or review the rest of the Seller Guide.