Need Help?
Use the right support path so your seller question can be resolved as quickly and accurately as possible.
1
Before Contacting Support
Collect the information that will help the support team understand the issue.
- ✓Order number, product name, or listing ID when relevant.
- ✓A short description of the problem and what you already tried.
- ✓Screenshots, tracking details, or other supporting information when useful.
2
Seller Account & Verification
Contact support when you need help with onboarding, identity verification, payout setup, or account access.
- ✓Keep your registered email and business information current.
- ✓Only submit authentic documents requested through approved Dralys channels.
- ✓Never share your password with support or another seller.
3
Orders, Returns & Payments
For transaction issues, include the exact order details.
- ✓Explain whether the issue involves fulfillment, tracking, cancellation, return, refund, or payout.
- ✓Provide dates and any relevant buyer communication.
- ✓Avoid creating multiple support requests for the same unresolved issue unless instructed.
4
Contact Dralys
Use the official Dralys support contact shown on your seller account or marketplace support page.
- ✓Email: support@dralysstore.com
- ✓Website: Use the Dralys support/help page for current contact options.
- ✓Security: Dralys support will not ask you to send passwords or move marketplace payments off-platform.
Need help with this policy?
Contact Dralys support or review the rest of the Seller Guide.