Order Fulfillment & Shipping
Reliable fulfillment protects the customer experience and helps sellers maintain strong performance.
1
Processing Orders
Begin processing confirmed orders promptly.
- ✓Prepare and ship orders within your stated handling time.
- ✓Confirm the correct item, variant, quantity, and shipping address before dispatch.
- ✓Cancel promptly when an order cannot be fulfilled rather than leaving the buyer waiting.
2
Shipping & Tracking
Use dependable shipping methods and provide useful shipment information.
- ✓Use approved or reputable carriers and shipping services.
- ✓Add valid tracking when tracking is available or required.
- ✓Do not upload false, recycled, or unrelated tracking numbers.
3
Late, Lost, or Damaged Orders
Communicate quickly when something goes wrong.
- ✓Notify the buyer when you become aware of a meaningful delay.
- ✓Work with the carrier and the buyer to investigate lost shipments.
- ✓Resolve damaged, missing, or incorrect orders according to Dralys return/refund rules.
4
Packaging Standards
Package products appropriately for the item and shipping method.
- ✓Protect fragile or sensitive items from normal shipping conditions.
- ✓Use packaging that is clean, secure, and suitable for the product.
- ✓Include only the order and appropriate seller materials; avoid misleading inserts or off-platform payment requests.
Need help with this policy?
Contact Dralys support or review the rest of the Seller Guide.