Fees, Payments & Payouts
Understand how order payments, marketplace fees, refunds, and seller payouts are handled on Dralys.
1
Seller Fees
Applicable fees may vary by seller agreement, product category, service, promotion, or transaction.
- ✓Review the fee information shown in your seller account or agreement.
- ✓Factor marketplace fees, shipping, taxes, and returns into your pricing strategy.
- ✓Dralys may adjust fee structures with notice when marketplace programs change.
2
Customer Payments
Customer payments should be completed through approved Dralys checkout methods.
- ✓Do not request payment outside the Dralys platform for marketplace orders.
- ✓Orders may be subject to payment authorization, fraud review, or verification.
- ✓A payment is not final merely because an order was submitted.
3
Seller Payouts
Eligible seller funds are paid according to the payout schedule and account requirements.
- ✓Maintain accurate payout and identity information.
- ✓Payout timing may depend on order status, returns, disputes, reserves, or risk review.
- ✓Review your seller dashboard for transaction-level payout details.
4
Refunds, Chargebacks & Adjustments
Refunds and payment disputes can affect seller balances.
- ✓Approved refunds may be deducted from available or future seller funds.
- ✓Chargebacks or payment disputes may require evidence such as tracking, order details, and buyer communication.
- ✓Dralys may correct transaction errors or apply adjustments when necessary.
Important
Never attempt to bypass marketplace payments or manipulate transaction records. Such activity can trigger account restrictions or payout holds.
Need help with this policy?
Contact Dralys support or review the rest of the Seller Guide.