DRALYS SUPPORT

Order Issues &
Lost Packages

We’re here to help with missing, incorrect, damaged, lost, stolen, or delayed orders. Follow the steps below or contact our support team—we’ll make it right.

Track Your Order Contact Support

Missing or Incorrect Items

Items missing from your order or received the wrong product.

Lost or Stolen Packages

Your package hasn’t arrived or was marked delivered but not found.

Damaged Packages

Received an item that’s damaged, defective, or not as described.

Delayed Shipments

Your order is taking longer than expected to arrive.

Resolution & Refunds

How we resolve issues and process replacements or refunds.

STEP-BY-STEP SUPPORT

How to Request Help

Choose the issue that matches your order and follow the instructions.

1 Missing or Incorrect Items

Check your order confirmation and packing slip.
Check around your home and with neighbors.
Look for multiple packages—items may ship separately.
Contact us within 7 days of delivery with your order number, photos, and a short description.

Order number Photos of items received Brief description

2 Lost or Stolen Packages

Check the tracking status and delivery photo, if available.
Check with household members, neighbors, front desk, or mailroom.
Wait 24 hours after a delivered scan because some carriers scan early.
If the package is still missing, contact support with your order and tracking numbers.

Order number Tracking number Delivery address

3 Damaged Packages

Take clear photos of the damaged item and packaging.
Do not discard the box or shipping label until the review is complete.
Contact support within 7 days of delivery.
We may issue a replacement or refund after verification.

Order number Damage photos Packaging photos

4 Delayed Shipments

Track your order using the carrier link.
Weather, customs, holidays, or carrier disruptions may cause delays.
Contact the carrier for the newest scan information.
Contact Dralys if there is no update for 7 business days beyond the estimate.

Order number Tracking number Carrier update

5 Resolution & Refunds

Approved replacements are sent to the original shipping address unless otherwise confirmed.
Approved refunds are returned to the original payment method.
Processing time depends on your bank or payment provider.
See our Returns & Refunds page for eligibility details.

Order number Support case Preferred resolution

View Returns & Refunds →

Contact Our Support Team

Email support@dralysstore.com

Phone +1 (561) 772-1620 Monday–Friday, 9:00 AM–6:00 PM ET

Language

Currency

Order Issues &
Lost Packages

Missing or Incorrect Items

Lost or Stolen Packages

Damaged Packages

Delayed Shipments

Resolution & Refunds

How to Request Help

Contact Our Support Team

We’re Here to Help

Order Issues &Lost Packages

Missing or Incorrect Items

Lost or Stolen Packages

Damaged Packages

Delayed Shipments

Resolution & Refunds

How to Request Help

Contact Our Support Team

We’re Here to Help

Order Issues &
Lost Packages