Cancellation, Return, and Exchange Policy
At Dralys , we want to ensure you’re completely satisfied with your purchases. If for any reason you’re not, our Cancellation, Return, and Exchange Policy is designed to offer you peace of mind. Please review the policy below to understand how we handle these processes.
1. Order Cancellations
• Cancellation Window: You can cancel your order within 24 hours of placing it.
• Processing After Cancellation Period: If the order has already been processed, packed, or shipped, we may not be able to cancel it.
• How to Cancel: To cancel, contact our customer support atsupport@dralysstore.com or 5617721620, and we’ll handle the rest.
2. Return Eligibility
• 30-Day Return Period: Returns are accepted within 30 days of delivery.
• Condition of Items: Items must be in unused, unopened, and resalable condition to qualify for a return. This includes original packaging, tags, and seals where applicable.
• Non-returnable Items:
• Custom-made or personalized items
• Perishable goods
• Health and beauty products (unless unopened)
• Digital downloads or software
• Gift cards
• Items marked as Final Sale or Clearance
3. How to Return an Item
• Initiate Return: To return an item, contact us within 30 days of receiving the product at [insert contact email] with your order details and the reason for the return.
• Return Authorization: Once approved, we will provide a Return Authorization Number (RA) and specific instructions on how to return the item.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.
4. Refund Process
• Refund Method: After the returned product is received and inspected, a refund will be processed to the original payment method within 5–10 business days.
• Non-Refundable Charges: Shipping charges are non-refundable, unless the product is defective or the return is due to our error.
5. Exchange Policy
• Exchange Window: Exchanges are accepted within 30 days of delivery, subject to stock availability.
• Unavailable Exchange Items: If the requested exchange item is out of stock, we will issue a full refund to your original payment method.
• How to Exchange: To exchange an item, please contact customer support for the steps to initiate the exchange process.
6. Damaged or Defective Products
• Reporting Damaged Items: If the item is defective or arrives damaged, please contact us within 7 days of receiving the product.
• Resolution Options: We will offer either a full refund or a replacement at no extra cost, including the return shipping fees.
• Return Shipping for Damaged Items: Dralys Store will cover the cost of return shipping for defective or damaged products.
7. Non-Refundable or Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons. These include:
• Gift cards
• Downloadable products (e.g., software, e-books)
• Personalized or custom-made items
• Health and beauty items (if opened or used)
• Final sale or clearance items (if marked as such at the time of purchase)
8. Legal Disclaimer and Customer Protections
• Policy Updates: Dralys reserves the right to update or change this policy at any time. Updates will be communicated via email or posted on our website.
• Consumer Rights: This policy is in accordance with local consumer protection laws, and it does not affect your statutory rights as a consumer.
• Abuse of Policy: We reserve the right to refuse returns, exchanges, or cancellations if we believe there has been abuse of the policy, such as frequent returns of opened items or misuse of return privileges.
Contact Us
For assistance with cancellations, returns, or exchanges, please contact our customer support team at support@dralysstore.com or 5617721620. We’re happy to help resolve any issues and ensure your satisfaction.
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