Shipping & Delivery FAQ
Delivery Times:
- Standard shipping: 3-7 business days (USA)
- Express shipping: 2-3 business days (USA)
- Overnight shipping: 1 business day (USA)
- International shipping: 7-21 business days, depending on the destination
Shipping Providers & Tracking
- Courier Services: We ship orders using reliable carriers, including:
- USPS (United States Postal Service) – Standard & Priority Mail
- FedEx – Express & Ground Shipping • UPS – Expedited & Overnight Delivery
- DHL – International Shipping • Tracking Information:
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order directly on the carrier’s website or through the Order Tracking page on our website.
- If you do not receive a tracking number within 3 business days, please contact our support team.
Lost or Delayed Packages
- If your package is delayed, please allow 3-5 additional business days beyond the estimated delivery time before reporting an issue.
- If your package is marked as delivered but you have not received it:
- Check with neighbors, building management, or your local post office.
- Verify the shipping address provided at checkout.
- Allow 24-48 hours, as carriers sometimes mark packages as delivered early.
- If your package is lost or has not arrived within 15 business days of shipping, please contact our support team for assistance.
How to Report a Missing Package
- Contact the Carrier (USPS, FedEx, UPS, or DHL) with your tracking number.
- If unresolved, email support@dralysstore.com or call (561) 772-1620 with:
- Order number
- Tracking number
- Shipping address
- Any carrier response regarding the package
3. Resolution:
- If the package is confirmed lost, we will issue a replacement or refund based on our policy.