At Dralys, we are committed to providing fast and reliable shipping for all our customers. This policy outlines our shipping procedures, estimated delivery times, and other important details to ensure a smooth shopping experience.
1. Order Processing
• All orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
• Orders placed after 11:00 PM (EST) will begin processing the next business day.
• High-demand periods (such as holidays and promotional events) may result in slightly longer processing times.
2. Shipping Methods & Estimated Delivery Times
United States Shipping
• Standard Shipping (Free for Orders Over $70) → 5-7 business days
• Expedited Shipping → 2-3 business days
• Overnight Shipping → 1 business day (Available in select areas)
International Shipping (Outside the USA)
• Standard International Shipping → 7-21 business days (Varies by country)
• Express International Shipping → 3-7 business days (Extra charges apply)
• Customers are responsible for any applicable customs duties, taxes, or import fees.
3. Shipping Costs
• Free standard shipping is available for all U.S. orders over $70.
• Orders below $70 will be charged a flat shipping rate based on destination and package weight.
• Expedited and international shipping rates are calculated at checkout.
4. Tracking Your Order
• Once your order ships, you will receive a tracking number via email.
• You can track your package on our Order Tracking or through the shipping carrier’s website.
• If you do not receive tracking details within 3 days, please contact our support team.
5. Shipping Restrictions
• We do not ship to P.O. Boxes, APO/FPO addresses, or restricted areas in certain countries.
• Some items may be restricted for international shipping due to size, weight, or customs regulations.
6. Shipping Delays & Issues
While we work with reliable carriers, delays may occur due to:
• Severe weather conditions
• High-demand seasons (holidays, promotions, etc.)
• Carrier disruptions or customs processing
• Incorrect or incomplete shipping addresses
If your order is delayed beyond the estimated delivery timeframe, contact us at support@dralysstore.com for assistance.
7. Lost, Stolen, or Damaged Packages
• Dralys is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
• If your package is lost or stolen:
• Check with neighbors or building management.
• Contact the shipping carrier for further details.
• Reach out to our support team for assistance.
• If your package arrives damaged, email [support email] within 5 days of delivery with photos of the damage for resolution.
8. Returns & Refunds
• If you need to return an item, please review our Return Policy for step-by-step instructions.
• Shipping costs are non-refundable, except in cases where Dralys is at fault (e.g., incorrect item shipped).
9. Contact Us
For any shipping-related inquiries, reach out to us through the following channels:
📧 Email: support@dralysstore.com
📞 Phone: +1(561) 772-1620
💬 Live Chat: Available on our website