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Where Global Businesses Meet & Grow!

Dralys is a platform that connects businesses from around the world, enabling them to collaborate, trade, and expand their reach. It emphasizes Dralys as a global hub for B2B commerce, where suppliers and buyers can find opportunities to grow their businesses through trusted partnerships, seamless transactions, and international networking.

Seller Guide & Policy on Dralys

1️⃣ How to Begin Selling on Dralys

Step 1: Register as a Seller • Visit the Dralys website and sign up as a seller. • Provide accurate business details for verification, including company name, tax information, and payment details. • Submit necessary documents for identity and business verification.
Step 2: Set Up Your Store • Customize your store with your brand logo, store banner, and description. • List your products with high-quality images, clear descriptions, accurate pricing, and shipping details. • Optimize your listings to attract more buyers with relevant keywords.
Step 3: Manage Orders & Shipping • Once an order is placed, confirm and ship it within the promised timeframe. • Use reliable logistics services and provide tracking details to customers. • Ensure proper packaging to avoid damage during transit.
Step 4: Customer Service & Feedback • Respond promptly to customer inquiries and issues. • Handle complaints and disputes professionally. • Maintain a high seller rating by providing quality products and excellent service.
Step 5: Grow Your Business on Dralys • Utilize marketing tools, discounts, and promotions to attract more buyers. • Keep inventory updated to avoid order cancellations. • Analyze sales reports and customer feedback to improve your performance.

2️⃣ Seller Policy on Dralys

📜 Product Listing & Compliance

✅ Only genuine, high-quality products are allowed.
✅ No counterfeit, illegal, or restricted items (e.g., prohibited substances, fake brands).
✅ All products must have accurate descriptions and images.
❌ Misleading product descriptions, exaggerated claims, or false advertising are strictly prohibited.

📜 Order Fulfillment & Shipping

✅ Orders must be shipped within the stated timeframe.
✅ Sellers must provide valid tracking numbers for every order.
✅ Late shipments or cancellations without valid reasons can affect seller ratings.
❌ Failure to deliver or excessive delays may lead to penalties or suspension.
📜 Returns, Refunds & Dispute Resolution
✅ Sellers must comply with Dralys’ return and refund policy.
✅ If a product is defective, damaged, or not as described, the seller must offer a resolution (refund or replacement).
✅ All disputes must be handled fairly and within Dralys’ dispute resolution timeframe.
❌ Ignoring or refusing valid refund requests can result in warnings or account suspension.

📜 Ethical Conduct & Fair Trade
✅ Sellers must act professionally and provide honest service.
✅ No fake reviews, manipulating ratings, or deceptive pricing.
✅ Respect customer privacy and do not misuse customer information.
❌ Unethical behavior, fraud, or abusive conduct may result in immediate account termination.

📜 Fees, Payments & Commission Structure
✅ Sellers will be charged commission rates and transaction fees based on the product category.
✅ Payouts will be processed as per Dralys’ payment schedule.
✅ Sellers must ensure accurate financial details to receive payments smoothly.

3️⃣ Seller Sanctions & Penalties
🚨 Failure to comply with Dralys policies may lead to the following actions:
🔴 Warning Notice – Issued for minor violations (e.g., late shipments, minor listing errors).
🟠 Temporary Suspension – Applied for repeated issues like excessive order cancellations, misleading descriptions, or customer complaints.
🟡 Financial Penalties – Fines or withholding of payments for major violations (e.g., selling counterfeit goods, fraud).
🛑 Permanent Ban – Immediate termination of the seller account for severe misconduct (e.g., scamming customers, selling prohibited products, repeated policy violations).
🔹 Stay Compliant, Sell Successfully! 🔹

By following these policies, sellers can build trust, increase sales, and grow their business on Dralys. If you have any questions or need assistance, our support team is always here to help!

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