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Delivery and return
Delivery and return
Refund Policy At Dralys , we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we are happy to assist with returns, exchanges, or refunds under the following conditions: 1. Return Eligibility To qualify for a refund or exchange: • Items must be returned within 30 days from the date of delivery. • Products must be in unused, unopened, and resell able condition (unless defective). • Certain products, such as personal care items, electronics, or customized goods, may not be eligible for return unless defective. 2. Refund Process • After your return is processed, we will notify you via email. • Refunds will be credited to your original payment method within 5–10 business days. • Shipping costs are non-refundable, unless the return is due to a Damaged or Defective Product. 3. How to Initiate a Return • Contact our customer support team at [insert contact email] to request a return authorization. • Provide your order number and the reason for the return. • Once approved, we will provide return instructions and a return shipping label (if applicable). 4. Damaged or Defective Items • If you receive a damaged or defective product, please contact us within 7 days of delivery. • We will issue a full refund or send a replacement at no additional cost, including return shipping fees. 5. Exchanges • If you’d like to exchange an item, please contact customer support to arrange for an exchange. • If the item is out of stock, we will issue a refund to your original payment method. 6. Non-refundable Items Certain items are non-refundable, including but not limited to: • Gift cards • Downloadable software products • Custom-made items Contact Us For any questions or assistance with returns, please contact us at support@dralysstore.com or 5617721620 . We’re here to help!  
Shipping Information
Shipping Information
Shipping Policy At Dralys , we strive to deliver your orders as quickly and efficiently as possible. Below you’ll find all the details about our shipping process to ensure a seamless shopping experience. 1. Processing Time • All orders are processed within 1–3 business days after payment confirmation. • Orders placed on weekends or holidays will be processed the next business day. 2. Shipping Rates & Delivery Times We offer several shipping options to meet your needs: • Standard Shipping: Estimated delivery within 5–7 business days. • Expedited Shipping: Estimated delivery within 2–4 business days. • Free Shipping: Available for orders over $70 Note: Delivery times may vary based on your location and external factors, such as carrier delays. 3. International Shipping We are proud to serve customers worldwide! • Delivery times for international orders may vary between 7–21 business days, depending on your region. • Customs fees, duties, or taxes (if applicable) are the responsibility of the customer. 4. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time. 5. Lost or Delayed Packages If your package is delayed or lost during transit, please contact us immediately at support@dralysstore.com or 5617721620 , and we will assist you in resolving the issue. 6. Returns & Refunds  
Composition and care
Composition and care
Size US UK / AUS France Italy Japan Denmark
XS 0-2 6 34 38 5 32
S 2-4 8 36 40 7 34
M 6-8 10 38 42 9 36
L 8-10 12 40 44 11 38

Description

  • eep Hydration For Healthier Skin: Vitamin C and natural ingredients provide deep hydration to the skin. This Vitamin C face moisturizer and Vitamin C body cream which provides both rich and restorative moisture. Effective, yet gentle moisturizer for a healthier glow.
  • Superior Moisture and Hydration: The moisturizer face cream makes sure to keep the skin properly hydrated day and night, while reducing fine lines and wrinkles, puffiness and unwanted imperfections. You’ll enjoy an even skin tone, improved elasticity and firmness from the comfort of your home!
  • Pampering Effect: This Skin Care cream set is compatible with all skin types, being easy to apply and enriching your daily beauty rituals. The delightful scents will transform your skincare routine into a pampering SPA-like experience.
  • Body and Face Moisturizer for Dry Skin: Say goodbye to dry skin woes with our versatile Vitamin C skin care set. Not only perfect for your face but also ideal for your body. Embrace a comprehensive skincare solution that deeply moisturizes, leaving your skin feeling smooth, soft, and pampered. Revel in the joy of healthy, nourished skin from head to toe.
  • Perfect Gifts For Women On All Occasions: It’s the perfect gift for Holidays, Christmas, Mother’s Day, Valentines or Special Occasions, or just that Special Someone, even if that special someone is YOU! Bring a smile to your Girlfriend, Wife, Mother, Daughter or Beloved Ones. Great mothers day gifts spa baskets.

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Shipping Policy

Shipping Policy

1. Processing Time:
- Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:
- We offer standard, expedited, and overnight shipping options. Shipping costs are calculated at checkout based on the selected shipping method and destination.

3. Delivery Time:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day

4. Shipping Restrictions:
.

5. Shipping Costs:
- Shipping costs are based on the weight and size of your order and the shipping method selected. Free standard shipping is available for orders over $70.

6. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link.

7. Damaged or Lost Packages:
- If your package is lost or arrives damaged, please contact our customer service team within 7 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive your package.

8. Returns and Exchanges:
- Please refer to our Return Policy for information on returns and exchanges.

If you have any questions or concerns about our shipping policy, please contact our customer service team at [support@dralysstore.com]

Thank you for shopping with us!

Refund Policy

Refund Policy

1. Eligibility for Refunds:
- To be eligible for a refund, items must be returned within 7 days of purchase.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Refundable Items:
- Perishable goods (e.g., food, treats)
- Gift cards
- Sale items (only regular-priced items may be refunded)

3. Return Process:
- To initiate a return, please contact our customer service team at [support@dralysstore.com]
- Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.

4. Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

6. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] for further instructions.

7. Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information:
- For any questions related to refunds and returns, please contact our customer service team at [support@dralysstore.com] or [].

Thank you for shopping with us!

Cancellation / Return / Exchange Policy

1. Cancellation:

- Orders can be canceled within 24 hours of purchase for a full refund. Please contact customer service at [support@dralysstore.com] or [].

2. Returns:
- Items can be returned within 30 days of purchase. They must be unused, in original condition, and in original packaging. Proof of purchase is required.
- Perishable goods, gift cards, and sale items are non-refundable.

3. Exchanges:
- We only replace items if they are defective or damaged. For exchanges, contact us at [support@dralysstore.com] or [].

4. Shipping Costs:
- Customers are responsible for return shipping costs. Shipping costs are non-refundable.

For any questions, please contact our customer service team at [support@dralysstore.com] or [].

Thank you for shopping with us!

General Inquiries

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