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Shipping Policy

At Dralys, we ensure fast and reliable shipping for all orders. Sellers on our platform follow these general guidelines:
• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Time: Estimated delivery is 5-10 business days, depending on location.
• Shipping Cost: Shipping rates vary by seller and product. Free shipping is available for orders over $70 (USA only).
• Tracking: A tracking number will be provided once the order ships.

For seller-specific shipping details, please check the product page or contact the seller directly.

Refund Policy

Dralys sellers offer refunds under the following conditions:
• Eligibility: Refunds are available for defective, damaged, or incorrect items.
• Request Period: Buyers must request a refund within 7 days of receiving the order.
• Process:
1. Contact the seller with order details and photos of the issue.
2. The seller will review and approve or deny the request within 3-5 business days.
3. If approved, a refund will be issued to the original payment method within 5-7 business days.

Cancellation / Return / Exchange Policy

Order Cancellation:
• Buyers can cancel an order within 24 hours of placing it, provided it has not been shipped.

Returns & Exchanges:
• Returns or exchanges are accepted within 14 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• The buyer is responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return or exchange, contact the seller directly via the Dralys platform.

Dralys Support Assistance

If you have difficulty reaching a resolution with a seller, Dralys Support is here to help.
📧 Email: support@dralysstore.com
📞 Phone: +1(561) 772-1620
💬 Live Chat: Available on our website
We will review your case and assist with disputes if needed.

For more details, visit our https://dralysstore.com/returns-exchanges/