Terms & Conditions

Welcome to Dralys . These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to abide by these Terms, along with our Privacy Policy and Shipping Policy. Please read them carefully before proceeding.

1. Acceptance of Terms
• By accessing or using our website, you accept and agree to these Terms. If you do not agree to these Terms, you should not use this website.
• We may update these Terms at any time. The most current version will be posted on this page, and your continued use of the site after any changes indicates your acceptance.

2. User Responsibilities
• Eligibility: By using this website, you affirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.
• Account Registration: You are required to create an account to make purchases or access certain features of the website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Compliance with Law: You agree to use the website in compliance with all applicable local, state, and federal laws.

3. Product Information
• Availability: While we make every effort to keep items in stock, product availability is not guaranteed. In the event of a stock-out or backorder, we will inform you and offer alternatives or issue a refund.
• Accuracy of Product Descriptions: We strive to provide accurate product details, images, and prices. However, discrepancies may occasionally arise. We reserve the right to correct any inaccuracies without prior notice.

4. Payment and Pricing
• Payment Methods: We accept payment via credit cards, PayPal, etc..
• Pricing Errors: In the event of a pricing error on the website, we reserve the right to cancel or refuse an order. You will be contacted to confirm any discrepancies before proceeding.
• Taxes and Fees: Prices do not include applicable taxes, which will be calculated at checkout based on your location.

5. Shipping and Delivery
• Processing Time: Orders will typically be processed within 1–3 business days. Delivery times vary based on shipping method and destination.
• Shipping Costs: Shipping fees are calculated at checkout based on the weight and destination of the order. You will be notified of the shipping costs before finalizing your purchase.
• Liability for Delivery: Once an item is dispatched, it is the customer’s responsibility. Dralys Store is not responsible for any loss, damage, or delays caused by the carrier, unless the damage is a result of our error.

6. Returns and Refunds
• Return Window: Items may be returned within 30 days from delivery if they are unused, unopened, and in their original packaging.
• Return Process: To initiate a return, please contact us with your order number and reason for return. We will provide return instructions and an authorization number.
• Refund Method: Once we receive the returned product, we will issue a refund to the original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to an error on our part.

7. Exchange Policy
• Exchange Procedure: If you wish to exchange an item, please contact customer support within 30 days of receiving the product. If the requested item is unavailable, we will issue a full refund.
• Eligibility for Exchange: The item must be in new, unused condition and in the original packaging to be eligible for an exchange.

8. Damaged or Defective Products
• Reporting Damage: If you receive a damaged or defective item, please contact us within 7 days of delivery.
• Resolution: We will either issue a refund or send a replacement at no extra cost. Return shipping for defective products will be covered by Dralys.

9. Non–Refundable Items
• The following items cannot be returned or exchanged:
• Personalized or customized products
• Gift cards
• Health and beauty products (if opened)
• Downloadable products (e.g., software, e-books)
• Clearance or final sale items

10. Intellectual Property
• Ownership: All content on the Dralys Store website, including but not limited to logos, images, videos, text, and software, is owned by Dralys Store and protected by copyright laws.
• Use of Content: You may not reproduce, modify, distribute, or otherwise use the content of the website without written permission from Dralys .

11. Limitation of Liability
• No Warranty: Dralys  does not provide any warranties regarding the accuracy, reliability, or completeness of the website content, including products and services.
• Limitation of Liability: To the fullest extent permitted by law, Dralys is not liable for any damages arising out of the use or inability to use the website or its services, including direct, indirect, incidental, punitive, or consequential damages.

contact Information

If you have any questions about these terms and conditions, please contact us at:

• Email: support@dralysstore.com
• Phone:+15617721620