| Size | US | UK / AUS | France | Italy | Japan | Denmark |
|---|---|---|---|---|---|---|
| XS | 0-2 | 6 | 34 | 38 | 5 | 32 |
| S | 2-4 | 8 | 36 | 40 | 7 | 34 |
| M | 6-8 | 10 | 38 | 42 | 9 | 36 |
| L | 8-10 | 12 | 40 | 44 | 11 | 38 |
Description
Material Metal
Color Nickel
Brand Umbra
Mounting Type Countertop
Product Dimensions 13.5″L x 6.5″W
Number of Items 1
MODERN & ELEGANT: Designed by Jason Nip and Paul Rowan for Umbra, Tug is a modern stand up paper towel holder with smooth, elegant lines and a modern brushed nickel finish that is sure to enhance your kitchen décor
PATENTED DESIGN: The secret behind Tug’s patented design is the unique shape of the spine which features a curved rubber form that secures the core of your paper towel roll so you get an easy one-handed tear every time
EASY TO LOAD & USE: Slide any standard size paper towel roll (from any brand) onto the spine of Tug then once you pull out the piece of paper towel you want, give a firm ‘tug’ from the top down to tear the sheet away
WEIGHTED BASE FOR ADDED STABILITY: Umbra Tug Modern Free Standing Paper Towel Holder, Nickel features a weighted base to help prevent it from toppling over and ensure it stays firmly in place when you tear off a sheet of paper towel
PADDED BASE THAT PREVENTS SCRATCHES: Umbra Tug Modern Free Standing Paper Towel Holder, Nickel features a padded base that prevents it from sliding or scratching the surface of your countertop or table; 14.25 inches tall with a 6.5 inch diameter base
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Shipping Policy
Shipping Policy
1. Processing Time:
- Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
- We offer standard, expedited, and overnight shipping options. Shipping costs are calculated at checkout based on the selected shipping method and destination.
3. Delivery Time:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
4. Shipping Restrictions:
.
5. Shipping Costs:
- Shipping costs are based on the weight and size of your order and the shipping method selected. Free standard shipping is available for orders over $70.
6. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link.
7. Damaged or Lost Packages:
- If your package is lost or arrives damaged, please contact our customer service team within 7 days of the delivery date. We will work with the carrier to resolve the issue and ensure you receive your package.
8. Returns and Exchanges:
- Please refer to our Return Policy for information on returns and exchanges.
If you have any questions or concerns about our shipping policy, please contact our customer service team at [support@dralysstore.com]
Thank you for shopping with us!
Refund Policy
Refund Policy
1. Eligibility for Refunds:
- To be eligible for a refund, items must be returned within 7 days of purchase.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Refundable Items:
- Perishable goods (e.g., food, treats)
- Gift cards
- Sale items (only regular-priced items may be refunded)
3. Return Process:
- To initiate a return, please contact our customer service team at [support@dralysstore.com]
- Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
4. Refund Process:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].
6. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] for further instructions.
7. Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Information:
- For any questions related to refunds and returns, please contact our customer service team at [support@dralysstore.com] or [].
Thank you for shopping with us!
Cancellation / Return / Exchange Policy
1. Cancellation:
- Orders can be canceled within 24 hours of purchase for a full refund. Please contact customer service at [support@dralysstore.com] or [].
2. Returns:
- Items can be returned within 30 days of purchase. They must be unused, in original condition, and in original packaging. Proof of purchase is required.
- Perishable goods, gift cards, and sale items are non-refundable.
3. Exchanges:
- We only replace items if they are defective or damaged. For exchanges, contact us at [support@dralysstore.com] or [].
4. Shipping Costs:
- Customers are responsible for return shipping costs. Shipping costs are non-refundable.
For any questions, please contact our customer service team at [support@dralysstore.com] or [].
Thank you for shopping with us!
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