{"id":79896,"date":"2026-06-25T23:13:07","date_gmt":"2026-06-25T23:13:07","guid":{"rendered":"https:\/\/dralysstore.com\/blog\/?p=79896"},"modified":"2026-06-25T23:13:07","modified_gmt":"2026-06-25T23:13:07","slug":"top-barriers-of-cross-border-shoppers","status":"publish","type":"post","link":"https:\/\/dralysstore.com\/blog\/top-barriers-of-cross-border-shoppers\/","title":{"rendered":"Top Barriers of Cross-Border Shoppers"},"content":{"rendered":"<div>\n<p>Popular American brands and marketplaces attract shoppers worldwide, but payment confusion, duties, and other concerns can create barriers to purchase.<\/p>\n<p>The United States is the second-most popular destination for international purchases, behind China, according to <a href=\"https:\/\/www.dhl.com\/global-en\/microsites\/ec\/ecommerce-insights\/insights\/reports\/2026-ecommerce-trends-report.html\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer\">a 2026 DHL survey<\/a> of 29,000 shoppers and 5,800 ecommerce businesses across 29 countries.<\/p>\n<p>Some 70% of respondents said they had made cross-border ecommerce purchases. Of these, 59% had ordered from China, and 32% from the United States. Germany at 23% and the United Kingdom at 17% hold positions three and four, respectively.<\/p>\n<p>DHL\u2019s findings stand to reason. China\u2019s position likely reflects the rise of low-price marketplaces such as Temu and Shein, both of which DHL cites. Meanwhile, U.S. brands and products are familiar worldwide, and many foreign shoppers buy from American-owned marketplaces like Amazon, albeit localized.<\/p>\n<p>American merchants can reach beyond a highly competitive domestic market and profitable customers elsewhere.<\/p>\n<p>In cross-border ecommerce, sellers do not need new products. The challenge is turning international interest into completed orders.<\/p>\n<p>What follows are five common reasons international shoppers abandon American ecommerce sites.<\/p>\n<h3>Payment Challenges<\/h3>\n<p>Payment is a final step in checkout and should be a priority for international sellers. According to the DHL report, however, merchants typically fall short in three areas:<\/p>\n<ul>\n<li><strong>Payment method.<\/strong> Some 62% of shoppers said they would abandon a purchase if their preferred payment method were unavailable. Payment cards, PayPal, and even Apple Pay are popular globally, but the U.S. Department of Commerce recommends offering bank-based payments, digital wallets, or local card networks.<\/li>\n<\/ul>\n<ul>\n<li><strong>Familiar security.<\/strong> Nearly half (48%) of respondents said secure payment options or a form of buyer protection would make them more likely to buy from a seller in another country.<\/li>\n<\/ul>\n<ul>\n<li><strong>Currency.<\/strong> Finally, 41% of respondents wanted to see prices in local currency.<\/li>\n<\/ul>\n<p>The fix is not to add every payment method in every country. Instead, merchants should match payment options to target markets.<\/p>\n<p>A Minnesota company seeking to sell into Canada might show prices in Canadian dollars. But if it wanted to sell <a href=\"https:\/\/www.practicalecommerce.com\/ecommerce-in-brazil-growth-despite-hurdles\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener\">into Brazil<\/a>, the shop should offer Pix, the nation\u2019s popular instant payment system, with 170 million adult users.<\/p>\n<h3>Duties and Taxes<\/h3>\n<p><a href=\"https:\/\/www.practicalecommerce.com\/ecommerce-after-de-minimis-tariff-exemption\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener\">Duties<\/a>, taxes, and customs fees are among the most frustrating parts of cross-border ecommerce. They are confusing for retailers new to international markets, and a shock to shoppers. Some 63% of DHL-surveyed consumers said unexpected customs or taxes had caused them to abandon an online purchase.<\/p>\n<p>It\u2019s not surprising. Imagine a shopper in Australia who completes a purchase from a U.S. merchant and later receives a bill from the carrier for duties, taxes, brokerage fees, or handling charges. The merchant did not intend to hide anything, but it seems deceptive to the customer.<\/p>\n<p>A better customer experience is to show a landed cost when possible.<\/p>\n<h3>Returns<\/h3>\n<p>While commonplace in ecommerce, returns across borders can feel risky for both shoppers and merchants.<\/p>\n<p>A domestic customer can likely assume a return label, a nearby drop-off point, and a quick refund. An international shopper may not understand where to send a <a href=\"https:\/\/www.practicalecommerce.com\/big-difference-in-e-u-u-s-return-rules\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener\">returned item<\/a>, who pays the shipping, whether duties are refundable, or how long the refund will take. That uncertainty can stop the purchase.<\/p>\n<p>International return policies should explain:<\/p>\n<ul>\n<li>Which products are returnable,<\/li>\n<li>How long the customer has to initiate a return,<\/li>\n<li>Where to send the item,<\/li>\n<li>Which party pays for return shipping,<\/li>\n<li>What portion, if any, of shipping costs, duties, or taxes is refundable.<\/li>\n<\/ul>\n<p>The goal is to remove the doubt before the purchase.<\/p>\n<h3>Delivery<\/h3>\n<p>The DHL survey found that international delivery concerns are a significant barrier to cross-border ecommerce success.<\/p>\n<p>Forty-five percent of surveyed shoppers said they don\u2019t buy internationally because of high delivery costs or times, and 67% said a merchant\u2019s delivery offering had caused them to abandon an online purchase.<\/p>\n<p>For international shoppers, <a href=\"https:\/\/www.practicalecommerce.com\/who-delivers-your-orders-matters\" data-wpel-link=\"internal\" target=\"_blank\" rel=\"noopener\">delivery<\/a> is part of the buying decision.<\/p>\n<h3>Trust<\/h3>\n<p>In a sense, trust is not an isolated barrier. It connects all other barriers.<\/p>\n<p>An international shopper may not recognize the merchant or delivery provider. She may be unsure of the payment security, the final price, or whether customer service will respond across time zones.<\/p>\n<p>Trust means addressing those concerns and conveying international expertise. A site may claim to ship worldwide but provides no details about duties, returns, or delivery times. Shoppers may conclude that international fulfillment is an afterthought.<\/p>\n<\/p><\/div>\n<p><\/p>\n<hr>\n<p><strong>Published by Dralys Blog \u2013 Stories | Insights | Innovation<\/strong><\/p>\n<p>Discover more on <a href=\"https:\/\/www.dralysstore.com\" target=\"_blank\">DralysStore.com<\/a><\/p>\n<div class=\"pld-like-dislike-wrap pld-template-2\">\r\n    <div class=\"pld-like-wrap  pld-common-wrap\">\r\n    <a href=\"javascript:void(0)\" class=\"pld-like-trigger pld-like-dislike-trigger  \" title=\"\" data-post-id=\"79896\" data-trigger-type=\"like\" data-restriction=\"no\" data-already-liked=\"0\">\r\n                        <i class=\"fas fa-heart\"><\/i>\r\n                <\/a>\r\n    <span class=\"pld-like-count-wrap pld-count-wrap\">    <\/span>\r\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Popular American brands and marketplaces attract shoppers worldwide, but payment confusion, duties, and other concerns can create barriers to purchase. The United States is the second-most popular destination&#8230;<\/p>\n","protected":false},"author":10,"featured_media":79897,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[38],"tags":[78,45,10],"class_list":["post-79896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce-shopping","tag-ai","tag-innovation","tag-technology"],"acf":[],"jetpack_featured_media_url":"https:\/\/dralysstore.com\/blog\/wp-content\/uploads\/2026\/06\/Top-Barriers-of-Cross-Border-Shoppers.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/posts\/79896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/comments?post=79896"}],"version-history":[{"count":1,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/posts\/79896\/revisions"}],"predecessor-version":[{"id":79898,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/posts\/79896\/revisions\/79898"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/media\/79897"}],"wp:attachment":[{"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/media?parent=79896"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/categories?post=79896"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dralysstore.com\/blog\/wp-json\/wp\/v2\/tags?post=79896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}